BLUNDER Grievance Redressal Policy

Effective date: 6 November 2026 · Provider: DONEBRO Media, (registered address to be published)

This policy explains how to raise a complaint about BLUNDER and how we handle it. It is published under the Information Technology Act 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 ("IT Rules") and the Digital Personal Data Protection Act 2023 ("DPDP Act").

1. Grievance Officer

• Name: (name to be published)
• Designation: Grievance Officer
• Email: grievance@donebro.in
• Address: DONEBRO Media, (registered address to be published)

2. What you can raise

• Content or behaviour on BLUNDER that you believe breaks the law, our Terms of Service or our Community Guidelines (for example harassment, impersonation, intimate images shared without consent, or content involving minors).
• Decisions we made about your account or content (removal, suspension, ban), if you want them reviewed.
• How we process your personal data, or a request to access, correct or erase it under the DPDP Act.
• Any other complaint about the service.

3. How to raise a grievance

Email grievance@donebro.in with:

1. your name and the email address of your BLUNDER (Google) account;
2. a description of the issue, including profile names, dates and screenshots where relevant (never attach images of minors; describe them instead);
3. what you would like us to do.

You can also report a profile, photo or message directly in the app (profile or chat menu > Report).

4. Timelines

• Acknowledgement: within 24 hours of receipt.
• Resolution: within 15 days of receipt.
• Intimate imagery or impersonation complaints (content that shows you, or someone on whose behalf you complain, in full or partial nudity or a sexual act, or that impersonates them): we act to remove or disable access within 24 hours, as the IT Rules require.
• Requests to remove unlawful content under the IT Rules are acted on within the time the rules set.

If we need more information we will ask you, and the resolution time runs from when we receive it.

5. Escalation

If you are not satisfied with our resolution, you may appeal to the Grievance Appellate Committee constituted under the IT Rules (gac.gov.in) within 30 days of our decision. For complaints about personal data, you may approach the Data Protection Board of India once you have used this grievance process.

6. Other contacts

• General support: support@donebro.in
• Business enquiries: media@donebro.in
• Website: https://donebro.in