BLUNDER Refund and Subscription Policy

Effective date: 6 November 2026 · Provider: DONEBRO Media

1. All purchases are final

BLUNDER does not issue refunds. Every purchase in the BLUNDER app, including subscriptions and one-time items, is final once it is completed. We do not offer refunds, credits or exchanges for unused time, unused items, partial billing periods, or features you chose not to use.

2. Payments are processed by Google Play

All payments in BLUNDER are made through Google Play Billing. Google Play processes your payment, holds your payment details and issues your receipts. DONEBRO Media never receives your card, UPI or bank details and has no ability to charge, reverse or refund a Google Play payment.

Any refund that Google itself grants under the Google Play refund policies (https://support.google.com/googleplay/answer/2479637), or that applicable consumer-protection law requires, is handled entirely by Google and is outside our control. Such a refund is a decision made by Google, not a refund issued by BLUNDER. If Google refunds or reverses a purchase, the related subscription or items are removed from your account.

Nothing in this policy limits any right you have under mandatory consumer-protection law that cannot be excluded by contract.

3. What you can buy

• Subscriptions: Plus, Gold and Platinum, on the plans shown in the app. Prices are shown in your local currency in the app and in Google Play before you pay.
• One-time items (consumables): for example Super Likes, Boosts, Spotlight, Rewinds and similar items. These are used once and cannot be transferred.

4. Auto-renewal

Subscriptions renew automatically at the end of each billing period until you cancel. Google Play charges your Google account around the renewal date. Free trials and introductory prices convert to the regular price when they end unless you cancel before that; trial eligibility is decided by Google Play.

5. How to cancel

1. Open the Google Play Store > profile icon > Payments & subscriptions > Subscriptions.
2. Select BLUNDER > Cancel subscription.

Direct link: https://play.google.com/store/account/subscriptions

When you cancel, you keep paid features until the end of the current billing period, and you are not charged again. Cancelling does not create a refund for the current period.

Deleting the app or your BLUNDER account does not cancel a subscription. Cancel in Google Play first.

6. Account suspension or deletion

If your account is suspended or banned for breaking our Terms of Service or Community Guidelines, or you delete your account, remaining subscription time and unused items are forfeited and are not refunded.

7. Price changes

We may change prices for future billing periods. Google Play notifies you of price changes as its rules require, and you can cancel before a new price applies.

8. Restore purchases

If you reinstall the app or change device, use Settings > Restore purchases while signed in with the same Google account. This restores purchases you still own; it is not a refund.

9. Billing problems

If you were charged but did not receive a subscription or item, contact support@donebro.in with your Google Play order ID (it starts with GPA.). We will check the purchase and make sure what you paid for is delivered to your account. For charges you do not recognise, contact Google Play support.

10. Contact

• Support: support@donebro.in
• Grievance Officer: (name to be published), Grievance Officer · grievance@donebro.in
• DONEBRO Media, (registered address to be published)